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We live in a world with quick responses and transactional interactions. Much of our communication with others is sterile and impersonal. While this isn’t a bad thing all the time, we’ve begun lowering our expectations when it comes to customer service and expert support. There is certainly a time and a place for one-and-done exchanges, but when it comes to large investments and a foundational aspect of how your company is run, shouldn’t you expect more?
Your fleet of industrial computers is one of the driving forces behind your innovation and efficiency. It streamlines processes, creates solutions, and helps you do business well on every front. As you search to improve your processes, you should be working with an industrial PC manufacturer who sticks with you from before you purchase anything to many years later when you continue to use their machines.
Whether you are just researching the purchase of a new fleet of industrial computers, you need to upgrade your current software or hardware, or you need to expand your network and create new computerized processes, you need an industrial computer manufacturer who continues to cultivate your working relationship.
Here are some of the most important questions you need to ask an industrial PC manufacturer before committing to doing business with them.
As with any big purchase, you need to vet the company you plan to invest in. Not only are you committing to a long-term relationship with an industrial PC manufacturer due to potential system support needs, but you also need to know they’re going to be there for you over the long haul.
Sometimes, you know exactly what you need for your business. Other times, you know you have a problem but you’re not entirely sure what the solution is. An experienced and reliable industrial computer manufacturer will offer you a consultation to talk through your options. The expertise of someone in this field may provide you with an alternate idea that saves you money or improves performance. These consultations should not come across as sales presentations, however. It’s not about a company pushing whatever they have in stock. Instead, they should learn about your business, your needs, and your current network, and offer insight and advice to help you increase efficiency.
One example of this is the different types of computers available in the industrial sect. You might think you need a panel PC, but our experts may share that a mounted tablet may be more helpful and cost-effective. At the same time, you might struggle with knowing whether a box PC and a monitor is the best option or if you should select an all-in-one instead. Industrial PC experts can weigh in and give you solid advice that you can depend on.
You may know you need a better option than what you currently have, but a completely new supply of industrial computers may not be the answer. A quality industrial PC manufacturer will be willing and able to provide upgrades to your current machines to help you optimize efficiency. Maybe you only need WiFi capabilities, upgraded RAM, waterproofing solutions, or new accessories or modules. Or maybe you’re looking for a few new computers or tablets to add to your existing hardware. Those things shouldn’t force you to spend thousands on several brand new computers. Instead, an excellent industrial computer manufacturer will offer modularity and should be able to ship you additional items to improve your business. While many manufacturers are only interested in selling complete units, the best industrial computer manufacturers will offer customizable solutions for current and new computers.
Although most industrial computer manufacturers are not software developers, they have unique and in-depth insight into programs that can serve your business well. Perhaps you still run a number of processes on paper and aren’t sure if you should make the switch to digital. Maybe you need to know if your current hardware is capable of running more advanced software. Or maybe you simply feel lost about selecting the best software and need some insight from an expert. All of these things are reasonable questions for your industrial PC manufacturer. The best computer manufacturers will be willing and able to help you with these types of questions and concerns, and they will also be able to check the compatibility of operating systems for you. Oftentimes, they can also provide software support around automated processes and recommendations to streamline some of your current manual processes.
A relationship between you and your industrial PC manufacturer shouldn’t be short-lived and solely focused on purchasing decisions. They should be around for continued support whenever you need it, and they should willingly provide recommendations to improve your business efficiency. Additionally, they should strive to get to know you as a customer and get to know the ins and outs of your business and its needs. You should be able to trust them for solid advice without feeling like they are only trying to sell you more products and services. They should ask you questions about any areas of your business where you don’t currently have computers or tablets, how they can best serve you moving forward, and if you have any specific needs or questions that they can attend to.
This question may feel a little loaded, but industrial computer experts have insight into efficiency and software that you may not even know exists. We can offer optimal solutions to smooth out processes and optimize productivity throughout your entire facility. Maybe you have a few workers who have to walk quite a distance to interface with your system. Perhaps they could use a mounted tablet in their workspace to save time and energy, such as a stainless steel unit, a wide temperature unit, or a small box PC. Or maybe you need a forklift-mounted tablet that is fully compatible with the warehouse management software and allows workers to utilize barcode scanners and printers right from the forklift. No matter where your machine gaps are, the best industrial PC manufacturers can bridge those gaps and offer ideal solutions for every space within your facility that requires a computer or tablet.
In case you didn’t see where we were going with this, Teguar can and will answer all of these questions with a resounding, “Yes!” We offer free, no-strings-attached consultations, we can upgrade or supplement your existing fleet, we offer superb software support, and we love to provide continuous support and recommendations. On top of all that, we have a US-based facility that makes customer service and product shipments better all around. If you’re starting a new product or are in the beginning stages of your research, contact Teguar today to learn all about what we can offer you. If you’re an existing customer who is looking for more support, recommendations, and advice, get in touch with us now so we can better assist you in all your needs. Here at Teguar, we have a great deal of experience in the industrial PC market, and we can help you find solutions, even if you don’t know exactly what you need or where to begin. We promise not to just sell you something—instead, we will learn your environment and earn your business through our continuous support and quality customer service.
Matt Nadolny is the Marketing Manager for Teguar Computers. Though he has always had an interest in technology, joining the team in 2020 marked the beginning of his pursuit to understand more about the industrial and medical hardware offered at Teguar, which he now researches and writes about with the help of Teguar's Product Management and Sales teams.
Outside of Teguar-related topics like the one above, Matt enjoys spending time with his family, playing games, making music, and getting lost down Internet rabbit holes of niche information.