COVID-19 Teguar Communications Center
Last updated: March 25, 2020
The world disruption caused by COVID-19 is unprecedented. Governments, organizations, and families are all trying to cope with a Pandemic Reality. Alongside our customers, Teguar Corporation is somewhere in the midst of this, assessing new realities daily, and navigating decisions in the dynamic situation. We are positioned in a unique spot with shifting product demands between industrial and medical computers. Some of our computers are being deployed in hospitals, clean rooms, and research facilities on the front lines of the fight against COVID-19. This fight and our customers remain our top priorities.
FAQs: Below are frequently asked questions. If you do not find the answer you need contact Teguar via Chat, at email@example.com, or contact your account representative directly.
Essential Business Status and Teguar Hours of Operation.
Q: Will Teguar remain open through the COVID-19 government mandates to stay at home?
A: Yes, Teguar will remain open for normal business hours. Teguar is currently staffed with both work-from-home employees and workers at our place of business in Charlotte, NC.
Teguar Headquarters, located in Mecklenburg County North Carolina, is currently under a stay-at-home order through April 16th. However, the order contains a provision allowing Teguar and other essential businesses to remain open throughout the COVID-19 crisis.
Teguar is considered an “Essential Business” and employees are considered “Essential Critical Infrastructure Workers during COVID-19 Response”. This includes “the provision of essential global, national, and local infrastructure for computing services.. (p.7)” Many of Teguar’s customers are also considered “Essential Businesses” as they are in healthcare, pharmaceutical manufacturing, supply chain, energy, and other essential infrastructure industries.
Shipping and Delivery Time Concerns
Q: Will my set delivery time be affected by the pandemic?
A: As of March 1st, we are seeing four weeks average time added to shipments. However, if you are ordering computers that will be in facilities working to fight the COVID-19 virus, we are doing everything we can to prioritize those orders.
Q: Will the cost of shipping increase or decrease because of the crisis?
A: While oil prices are down, the worldwide logistics community is under significant stress with shifting demands and logistics prices have risen rapidly. Teguar is currently absorbing most of the cost, but may need to pass a portion of the increased cost on to customers.
Product Sales and Current Orders in Process
Q: If I am about to submit a Purchase Order or have a blanket P.O., are the Teguar products I ordered still available?
A: Yes, the products you have chosen are still available. At this point there are no significant changes in the manufacturing of our computers. Our computers are manufactured in Taiwan, which is doing an exceptional job of managing the COVID Crisis.
Q: My company has suffered financial loss and has put a hold on all purchasing. What if I need to suspend an order?
A: If possible, it is best to continue an order as suspending an order will set your delivery time back further. However, Teguar does understand the uncertainty that businesses are currently facing and we do have "Suspend Order Status" available due to COVID. Inquire directly with your Teguar Account Representative or firstname.lastname@example.org to see what your options are.
Service and Repair Related
Q: Will the service department remain open to repair computers or make modifications requested?
A: Currently all aspects of the Teguar Technical Services Department is fully operational. We have full capacity to process orders through our Charlotte, NC location. Our Returns Department is also repairing/processing customer returns with little to no delays above our normal turnaround times.
Safety Measures Taken
Q: What is Teguar doing to prevent the spread of COVID-19
A: The majority of Teguar staff is working from home in order to comply with the flatten the curve mandate. The shipping, receiving, repair & returns departments are still open and taking recommended precautions including environmental cleanings twice a day.
Resource Pages and Related Links:
Printable Quick Computer Cleaning Guide
Touchscreen Cleaning and Computer Cleaning Amidst Coronavirus Outbreak
Teguar Computers Used to Help Develop a Vaccine for Coronavirus
Google COVID Information and Resources
Mecklenburg County, NC Stay-At-Home Order
Recommended CDC Business Response