1.1. The following Terms and Conditions apply exclusively for all business transactions with Teguar Corporation through TEGUAR’s online store front. They are also binding for all current and future business transactions with TEGUAR CORPORATION online store front without specific reference. Any amendments must be made in writing.
2. Returns and refunds for online store purchases
2.1. Customers who purchase products through Teguar’s online store may return products, subject to the exceptions and fees below, for a refund within 30 days of the ship date. All computers and components are subject to a 5% restocking fee. All shipping charges are non-refundable. Customers are responsible for the cost of shipping any items to Teguar Corporation. The below fees and products are non-refundable at any time:
1. Expedited Validation and Assembly Fees
2. Any Type of Software Purchases
3. Orders in Excess of 5 Units
4. Returned Products Missing the Original Retail Packaging and/or All or Any Accessories
5. Products with Warranty and/or Certification Labels that have been Removed or Altered
6. Products that have been Physically Damaged, Defaced or Modified in Some Way
7. Products that have become Non-Functional due to a Virus or User Error
Any Refunds Beyond 30 Days of Product Ship Date Will Not be Granted for Any Reason.
3. Delivery date
3.1. TEGUAR CORPORATION will select the means of transportation and the mode of dispatch. If the buyer requires alternative arrangements, any additional costs will be charged to the buyers account.
3.2. The delivery date specified on the sales order is the dispatch date from Charlotte, NC the headquarters of TEGUAR CORPORATION. TEGUAR CORPORATION rejects any responsibility if delivery dates are exceeded as a result of delays caused by logistics providers.
The delivery date will be extended should unavoidable circumstances arise that can be traced back to force majeure, including but not limited to war, epidemics, storms, customs inspections delays.
4.1. All deliveries are made on the account of and at the risk of the customer. Complaints relating to damage, delays or loss must be submitted to TEGUAR CORPORATION by the recipient within 8 calendar days of receipt of product (with the exception of complaints about poor packaging which must be claimed on the day of receipt).
5.1. Claims under warranty are limited to the conditions of the manufacturer/supplier. If, on acceptance, the delivery proves to be not in accordance with the contract, then TEGUAR CORPORATION has the right to rectify the shortcoming or have it rectified by the manufacturer/supplier. If rectification of the problem or a replacement delivery proves impossible, the client has the right to request a reduction in the purchase price. TEGUAR CORPORATION provides a bring-in warranty against verifiable material and manufacturing defects of 12 months from the Teguar invoice date on industrial computers and complete systems. Excluded from this are software errors and configuration errors relating to software, as well as faults caused by external hardware integrated retrospectively. Also excluded is damage resulting from normal wear and tear, force majeure, disregard of operating instructions or interference with the equipment by the customer or third parties without the prior written approval of TEGUAR CORPORATION. If a product serial number (sticker/printed) is missing or has been removed, all claims under warranty automatically become null and void.
5.2. Disclaimer of warranties on all software. TEGUAR CORPORATION makes no warranties, either expressed or implied, with respect to all software and accompanying manuals and materials, regardless of their source, their quality, performance, merchantability or fitness for any particular purpose. All such items are sold or licensed to purchaser by TEGUAR CORPORATION on an “as is” basis. The entire risk as to their quality and performance is with the purchaser. Should such software prove defective following their purchase, purchaser (and not TEGUAR CORPORATION or its suppliers), assumes the entire cost of necessary servicing, repair or correction and any incidental or consequential damages resulting from any defect in such software. In no event will TEGUAR CORPORATION or its suppliers be liable for direct, indirect, or incidental or consequential damages resulting from any defect in any software, even if TEGUAR CORPORATION has been advised of the possibility of such damages.
TEGUAR CORPORATION, its hardware or software suppliers, makes no warranty, expressed or implied, concerning the applicability of any hardware or software to any specific purpose. Teguar corporation, its hardware or software suppliers, accepts no liability for loss or damage caused, or alleged to be caused directly or indirectly by computer equipment or software sold by TEGUAR CORPORATION, including but not limited to any interruption of service, loss of business or anticipatory profits or special consequential damages resulting from the use or operation of such computer equipment or computer software.
6. Liability for defects and compensation (DOA)
6.1. Obvious products defects must be indicated by the buyer of the goods immediately, hidden defects must be communicated upon detection, always in writing, and with a detailed specification of the complaint. TEGUAR CORPORATION can accept no liability for technical application faults caused by the buyer which have created damage or defects with the product supplied.
In the case of a justified notification of defects, TEGUAR CORPORATION can, after agreement with the buyer:
- Supply replacement goods upon the return of the goods under complaint (as long as they are still available on the market)
- Reimburse the purchase price and withdraw from the contract whilst maintaining the purchase contract, reimburse the reduced value of the goods.
In any event, any DOA claims by the buyer shall be regarded as null and void if they are not asserted within 30 days of product receipt. Claims for damages against TEGUAR CORPORATION are excluded in all cases, unless they are caused by illegal intentions or gross negligence on the part of TEGUAR CORPORATION. In this respect, the buyer is obliged to provide proof of such illegal intentions or gross negligence.
7. Legal domicile
7.1. Legal/place of jurisdiction is the location of the head office of TEGUAR CORPORATION. The customer expressly declares he is subject to the legal domicile agreed here, whilst relinquishing his ordinary court of jurisdiction. North Carolina law shall apply to the legal relationship.
8. Severability clause
8.1. Should a provision in these conditions of sale and supply or a provision in any other agreement prove unworkable, all other provisions or agreements shall remain unaffected.
9. Bring-in warranty for dealing with repairs/claims under warranty – RMA’s
9.1. The General Conditions of Sale and Supply of TEGUAR CORPORATION shall apply.
The warranty provided by TEGUAR CORPORATION is a “bring-in” warranty. This means that in the event of a claim, the device will be returned, insured and freight-paid by the buyer, to an address specified by TEGUAR CORPORATION. TEGUAR CORPORATION will bear the costs of return transport via UPS Ground service for the repaired product within the continental US. Unless indicated differently on the invoice, for all items of hardware (new goods) a warranty of 12 months (the warranty period starts on the date indicated on the customer invoice) according to current statutory provisions shall apply. In the case of second-hand goods, the relevant warranty period agreed upon shall apply. If nothing specific has been agreed in regards to the used item warranty terms, Teguar provides a warranty of 3 months. The warranty covers the necessary spare parts, labor and return transport. Not included are software and its installation after replacement of a part or device. In the event of improper handling of the device (for example damage resulting from a drop), the warranty becomes null and void. As batteries and fans are wearing parts, we can offer a maximum warranty of 6 months on these parts. The supply of spare parts or repairs does not extend the original warranty.
TEGUAR CORPORATION can only rectify defects up to system interfaces. Defects that arise in connection with the use of peripheral equipment that was not acquired from TEGUAR CORPORATION are excluded from the warrantied performance and can only be addressed if the buyer agrees to pay for the necessary repairs. In the event of repairs to equipment outside the warranty, the buyer will receive a cost estimate in advance for approval.
In the case of warranty claims/returns please include wherever possible:
1. Proof of warranty, for example a copy of the delivery note or invoice
2. A comprehensible description of the defect, which should be as detailed as possible. Please note that the system will undergo a general operating test, but it is primarily the specified defect that will be remedied.
Send returns in original packaging or at least packaging of equivalent quality. Please purchase adequate transit insurance for any returns. TEGUAR CORPORATION is not liable for replacement due to loss or damage that is caused during transportation.
In the case of a defect or damage, please obtain an RMA number from Teguar. Instruction for the RMA process can be found here.
Where goods are returned to TEGUAR CORPORATION, but, despite in-depth testing, no defects can be found, as well as in the case of password-protected systems, where the customer has failed to provide all necessary passwords, TEGUAR CORPORATION charges an administration fee of $50 USD. In the event of lack of proof of warranty, TEGUAR CORPORATION is forced to charge the full costs for parts and labor to the customer.
Furthermore, please note:
→ Before sending goods back to us, please obtain an RMA number at: https://teguar.com/support/rma-procedure/
→ Shipments will only be accepted if they arrive at our premises freight-paid
→ No claims can be made under warranty if the goods have been damaged due to unsuitable packaging, or for goods where the warranty seal or serial number have been damaged or removed.
The same applies if the system has been opened incorrectly.
→ TEGUAR CORPORATION can accept no liability for loss of saved data. In any event, always back up your data before returning equipment to us.
In the event of transport damage, please notify the transport company responsible within 24 hours because otherwise you might lose any right to claim compensation. Make a note of all agreements, contact persons, dates and times of conversations.
10. Service warranty
10.1. TEGUAR CORPORATION warrants that parts installed will perform satisfactorily under conditions of normal use for a period of ninety (90) days after date of repair. Parts replaced by TEGUAR CORPORATION that become defective during such period shall be repaired, or at TEGUAR CORPORATION’s option, replaced free of charge, at any of TEGUAR CORPORATION service centers. Except as expressly provided above, there is no warranty or guarantee of merchantability, or fitness for a particular purpose, or of any other kind, expressed or implied, with respect to the services performed or parts furnished by TEGUAR CORPORATION. TEGUAR CORPORATION makes no guarantee with respect to any other parts. If repairs later become necessary due to other defective parts, they will be charged separately as will the labor charge, if any.
11. Out of warranty service
11.1. TEGUAR CORPORATION warrants that the parts installed will perform satisfactorily under normal condition for a period of ninety (90) days. Parts replaced by TEGUAR CORPORATION that become defective during this period shall be repaired, or at TEGUAR CORPORATION’s option, replaced free of charge, at TEGUAR CORPORATION’s service center. This warranty applies only to parts replaced and does not cover any other part already in the equipment. There is no warranty or guarantee of merchantability, or fitness for a particular purpose, with respect to the services performed or parts furnished by TEGUAR CORPORATION. If repairs later become necessary due to other defective parts, they will be charged separately.