Wait time in healthcare environments can be frustrating to customers. Even in the best organizations, unanticipated events can create extensive wait times for patients and their relatives. At the same time, HIPAA and other guidelines have increased the complexity of patient treatment, making it critical that healthcare staff stay informed on current procedures. By using digital signage, healthcare organizations can communicate important information to various stakeholders, decrease waiting times, and even encourage sales of additional services.
Digital Signage in Waiting Areas: By placing digital signage displays in various waiting areas within your health system, healthcare organizations can help make idle waiting periods more enjoyable for patients and those with them. Digital signage can display a variety of news, health and wellness information, and can of course also feature promotional content. In larger facilities, the content can be personalized to each department, e.g. presenting information on childproofing homes in the hospital waiting area for new parents. If appropriate, they can be used to promote higher-margin services that the organization offers, such as cosmetic surgery.
Touchscreen Directories and Way finding Systems: Way finding station aid patients navigate your facility without having to inquire about directions, improving patient satisfaction and decreasing the chance of missing scheduled appointments. Hospital plans/maps can be updated via network connection, allowing for a streamlined and cost saving update process.
Patient Registration and Check-In Stations: Letting new patients use self-service stations to fill out new patient profiles, update insurance and contact information, as well as schedule future appointments with your organization will make life easier on your staff.
Staff Training: By deploying digital signs in break rooms and other common areas across your organizations, you can aid staff members with learning about updated office policies, updated safety processes and innovative treatments being offered. In cases where regulation requires keeping records of who has viewed the content, interactive stations provide independent viewing and automated skills testing. Compliance reports are subsequently submitted electronically to your database.